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Hi, I'm Curt

Curtis Nix

Support Engineer at Fortinet

I am a passionate Cloud Support Engineer with 15+ years of experience in troubleshooting and technical support, with the last 6 years supporting enterprise customers in cloud computing environments. I’m interested in all things Linux, Kubernetes, and more recently GitOps.

Certified Kubernetes Administrator
Certified Argo Project Associate
AWS Certified Solutions Architect – Associate
AWS Certified AI Practitioner
KCSA
CySA+
Pentest+
SecurityX
CKAD Certified Kubernetes Application Developer

Skills

Experiences

1
Lacework - Acquired by Fortinet

May 2023 - Present

Remote

Fortinet is a cybersecurity powerhouse with many security products. I work on the Cloud-Native Application Protection Platform specifically.

Technical Support Engineer

May 2023 - Present

Responsibilities:
  • Customer Support & Technical Assistance - Provided expert guidance to customers in setting up new security product integrations and troubleshooting existing issues. Collaborated with internal teams to ensure seamless customer experiences and resolve technical challenges efficiently.
  • Product Bug Identification, Reproduction, and Reporting - Partnered with customers and internal stakeholders to identify, reproduce, and report product bugs. Worked as escalation point on an on-call basis to provide timely assistance and escalate critical issues for prompt resolution.
  • False Positive Detection and Mitigation - Served as the first line of defense against reports of false positives in security testing, utilizing knowledge of CVEs and vulnerabilities to determine their validity. Provided actionable recommendations for engineering teams to validate or reject suspicious findings, minimizing unnecessary efforts and ensuring optimal incident response.
DigitalOcean

Apr 2022 - Feb 2023

Remote

DigitalOcean is a Cloud Service Provider that is focused on developer experience. Don’t sleep on DO.

Cloud Support Engineer

Apr 2022 - Feb 2023

Responsibilities:
  • Documentation-Driven Problem-Solving - Successfully addressed a wide range of customer tickets by leveraging detailed knowledge of various Linux distributions, software applications, and networking tools. Demonstrated expertise in reading technical documentation to identify root causes and implement effective solutions.
  • Troubleshooting & Solution Implementation - Worked with customers to diagnose and resolve complex issues across multiple products, utilizing skills in Linux administration, software installation, and network troubleshooting. Effectively applied knowledge of various documentation sources to develop targeted solutions that resolved customer problems efficiently.
  • Linux System Administration & Software Troubleshooting - Demonstrated proficiency in using a variety of tools and techniques for system configuration, disk space management, and user permission adjustments. Successfully implemented solutions to guide customers through Linux distribution-specific issues, software installations, and common troubleshooting steps.
  • Network Troubleshooting & Solution Implementation - Utilized expertise in network diagnostics to replicate customer connectivity problems, then applied problem-solving skills to develop targeted solutions using tools like ping, netcat, ip/ifconfig, traceroute, ss/netstat.
2
3
WP Engine

Dec 2019 - Apr 2022

Remote

WP Engine is THE WordPress hosting platform.

Enterprise Support Specialist L2

Apr 2021 - Apr 2022

Responsibilities:
  • AWS Subject Matter Expert & Support Lead - Documented solutions for common AWS issues and provided expertise to support team members, ensuring timely resolution of complex technical problems with minimal management involvement.
  • Enterprise Customer Support - Collaborated with senior management on escalated issues, utilizing experience to drive effective problem-solving decisions. Actively mentored junior team members, sharing knowledge through practical examples or documentation links.
  • Mentoring & Knowledge Sharing - Mentored junior support specialists throughout shifts, sharing expertise and providing practical examples or documentation links.
  • Server Monitoring - Monitored customer LAMP servers for resource trends and errors, responding to alerts in a timely manner.
Technical Support L1

Dec 2019 - Apr 2021

Responsibilities:
  • Web Content Management & Technical Support - Utilized tools for remote server management from a Linux command line. Assisted with theme, plugin, and web service recommendations.
  • Migration & Configuration Services - Assisted clients with WordPress website migrations, including file uploads, database imports, DNS changes, domain mapping, and SSL certificate management.
Fathom4

Oct 2016 - Jun 2019

Charleston, SC

Engineering company for the U.S. Government.

Electronic Technician III

Jan 2018 - Jun 2019

Responsibilities:
  • Planned and documented the installation and integration of networking and computer systems.
  • Created over 350 physical network assets and developed the documentation for the process of each creation and installation.
  • Created products in a development environment for Quality Control before being moved to production.
Electronic Technician II

Oct 2016 - Jan 2018

Responsibilities:
  • Read and interpreted engineering documentation in order to install networking cabling and computer systems for 74 mobile military assets.
  • Documented the installation, inspection, and configuration each asset during each stage of the integration process.
4
5
United States Marine Corps

May 2008 - May 2013

Beaufort, SC

The United States Marine Corps.

Communications Maintenance Supervisor - Sergeant

May 2008 - May 2013

Responsibilities:
  • Data Entry & Inventory Management - Entered data into computer database and maintained accurate records of repair parts.
  • Subject Matter Expertise & Training - Recognized a need for expertise in integrating hands-free radios in John Deere tractors and successfully led project teams.
  • Technical Troubleshooting & Repair - Utilized hand tools to diagnose and repair communications equipment, including PCs, laptops, servers, networking devices, and radios.
  • Leadership & Process Improvement - Led team of six in maintaining documentation and transforming a failing department into a streamlined operation with 80% reduced manpower needs.

Education
Western Governors University
2025 - current
Bachelor of Science, Computer Science, ABET-Accredited
Taken Courses:
  • Discrete Mathematics I
  • Database Management Applications
  • Data Management Foundations
  • Linux Foundations
  • Version Control
  • Practical Applications of Prompt
  • Web Development Foundations
  • Scripting and Programming Foundations
  • Introduction to Computer Science
Western Governors University
2024
Master of Science - Cybersecurity and Information Assurance
Taken Courses:
  • Secure Network Design
  • Secure Software Design
  • Cloud Security
  • Security Operations
  • Penetration Testing
  • Cybersecurity Architecture and Engineering
  • Governance, Risk, and Compliance
  • Cybersecurity Management
  • Cybersecurity Graduate Capstone
College of Charleston
2014-2016
B.Sc. in Economics, minor in Mathematics
Taken Courses:
  • Computer Programming I
  • Programming I Laboratory
  • Linear Algebra
  • Calculus I II & II
  • Game Theory
  • Econometrics
  • Statistical Methods I & II
  • Money & Financial Institutions
  • German 101, 102, 201, & 202
  • International Economics
  • Macroeconomics
  • Microeconomics
  • Environmental Economics
  • Economics for Development
  • Urban Economics
Marine Corps Communication-Electronics School
2014-2016
Certificate in Communication and Electronic Repair
Taken Courses:
Course Name Total Credit Obtained Credit
AC/DC Cirtcuit Analysis 3 3
Electronic Devices and Circuits 2 2
Electronic Communication Systems Troubleshooting 4 4
Basic Electricity Theory 3 3
Digital Circuits 2 2
Fiber Optics 1 1
Soldering 1 1